Frequently asked questions

FAQ

Frequently Asked Questions

Delivery

Questions regarding the delivery of our redgum firewood.

We deliver throughout the City of Greater Geelong and surrounding areas.

We normally go as far as Little River, Colac, Aireys Inlet, Clifton Springs and Lethbridge.

If you are further, we can still deliver. Please give us a call first to determine your delivery fee.

The time it takes to deliver firewood depends on your preferred delivery date, which is selected during checkout.

Our delivery truck can deliver up to 10 cubic metres at a time.

We can deliver more though. Please call us first to organise.

The minimum order amount is 1/2 a cubic metre of firewood.

This will vary depending on your location. Delivery fees normally range from FREE up to $70. Your fee will be calculated during checkout.

General

General questions about our redgum firewood.

Yes. Our Redgum Firewood is sustainably sourced.

Yes. Our Redgum Firewood is one of the best sustainable energy sources to warm your home.

Lay-by FAQs

Common questions and answers about our lay-by option.

Yes, we are the only firewood company in Geelong with a lay-by option. To put firewood on lay-by, ready for next year, follow the below steps:


Step 1 = Go to our lay-by firewood page

Step 2 = Choose Redgum, Mixed or Bluegum firewood.

Step 3 = Select the number of cubic metres you want, including if you want it double split.

Step 4 = Click the orange 'Add To Cart' button. You'll then be redirected to our cart page. From here, click on the orange 'Check Out' button.

Step 5 = Fill out your billing details and then click the orange 'continue to payment' button.

Step 6 = IMPORTANT - when choosing your payment method, make sure you select 'Put It On Lay Buy'. Don't choose any other option. Once you have 'Put It On Lay Buy' selected, click the orange 'Complete Order' button. From here you'll be redirected to PayPal, where you can choose your deposit amount and number of months to put firewood on lay-by. Just follow the prompts until you have finished your order.

Pre-order FAQs

Common questions and answers about our pre-order option.

Yes, you can certainly pre-order firewood for next winter. This is a great way to ensure you don't miss out if there is a firewood shortage. We will put your firewood aside now, ready for next year. Just go to our pre-order page and check out as normal.

NOTE: when selecting a payment method, do not choose 'Put It On Lay-Buy'. If you want to put firewood on lay-by for next year, please refer to our lay-by FAQs above and then visit our lay-by page.